Terms & Conditions
Kaleah AI Agency
A Division of Dynamic & Innovation Designs LLC
Effective Date: February 20, 2026 | Last Updated: February 20, 2026
1. Acceptance of Terms
These Terms and Conditions (“Terms”) are a binding agreement between you (“Client”) and Dynamic & Innovation Designs LLC (DBA Kaleah Marketing Agency), operating as Kaleah AI Agency (“Company”). By accessing https://kaleahagency.com or using our Services, you agree to these Terms. If acting on behalf of a business, you represent that you have authority to bind that entity.
2. Description of Services
Kaleah AI Agency provides digital marketing, artificial intelligence, and automation services, including but not limited to:
• AI agent development and deployment (chatbots, voice agents, intelligent automation)
• Marketing automation (workflows, lead nurturing, email and SMS campaigns, funnels)
• CRM setup and management
• Website and landing page design
• Social media marketing and paid advertising
• Reputation management
• Custom integrations and automations
• Consulting and strategy
(collectively, the “Services”). Specific scope, deliverables, and pricing will be outlined in a separate service agreement or statement of work (“SOW”).
3. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use our Services.
4. Account Security
If you create an account, you agree to provide accurate information, keep your credentials confidential, and accept responsibility for all activity under your account. Notify us immediately of any unauthorized access.
5. Payment Terms
5.1 Pricing
Fees are specified in the applicable service agreement or invoice. Services may be billed as monthly subscriptions, one-time project fees, or a combination of both.
5.2 Payment Processing
Payments are processed securely through Stripe. You authorize us to charge applicable fees to your designated payment method.
5.3 Subscriptions
Subscription fees are billed in advance and renew automatically. To cancel, provide written notice at least 30 days before the next billing date to [email protected]. No partial refunds for unused billing periods.
5.4 Late Payments
Overdue amounts may incur a late fee of 1.5% per month (or the maximum permitted by law). We may suspend Services until outstanding balances are paid.
5.5 Taxes
All fees are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties imposed on the Services.
6. Refund Policy
ALL SALES ARE FINAL. No refunds will be issued once work has commenced. By authorizing payment, you acknowledge and agree to this no-refund policy. If you believe there has been a billing error, contact [email protected] within 7 days of the charge.
7. SMS/Text Messaging Terms
7.1 Consent
By opting in, you consent to receive recurring automated text messages from us, including service updates, reminders, promotional offers, and account notifications. Consent is not a condition of purchase.
7.2 Frequency and Opt-Out
Message frequency varies (up to 10/month). Reply STOP to opt out or HELP for assistance. You may also contact [email protected] or +1 (954) 519-7681.
7.3 Costs and Carriers
Standard message and data rates may apply. All major U.S. carriers are supported. Carriers, including T-Mobile, are not liable for delayed or undelivered messages.
7.4 No Third-Party Sharing
We will not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.
8. Intellectual Property
8.1 Company IP
All Website content, logos, designs, and materials are the property of Dynamic & Innovation Designs LLC and protected by applicable intellectual property laws.
8.2 Client Deliverables
Upon full payment, you own the final deliverables created specifically for you. We retain ownership of all pre-existing tools, frameworks, templates, and methodologies. We may showcase completed work in our portfolio unless you request otherwise in writing.
8.3 Third-Party Platforms
Our Services may utilize third-party platforms. Your use of those platforms is subject to their own terms of service and privacy policies.
9. Client Responsibilities
You agree to provide timely access to necessary information and materials, respond to requests promptly, ensure all content you provide is accurate and non-infringing, comply with all applicable laws (including TCPA, CAN-SPAM, GDPR, CCPA), and not use our Services for any unlawful purpose.
10. AI and Automation Disclaimers
AI technology is inherently probabilistic and may not produce perfect results. We do not guarantee specific outcomes from AI agents or automation workflows. You are responsible for reviewing AI agent behavior before deployment and for compliance with all laws regarding automated communications with your customers.
11. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement. This obligation does not apply to information that is publicly available, previously known, independently developed, or required to be disclosed by law.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from your use of our Services, violation of these Terms, infringement of third-party rights, or failure to comply with applicable laws.
14. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
15. Termination
You may terminate Services by providing written notice to [email protected] (30 days’ notice for subscriptions). We may suspend or terminate access for breach of Terms, non-payment, or fraudulent activity. Upon termination, outstanding fees become immediately due and surviving provisions remain in effect.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved by binding arbitration administered by the American Arbitration Association in Broward County, Florida. Before formal proceedings, both parties agree to attempt informal resolution for 30 days.
CLASS ACTION WAIVER: YOU AGREE THAT DISPUTES SHALL BE RESOLVED INDIVIDUALLY AND WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS-WIDE ARBITRATION.
17. Force Majeure
Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, war, pandemics, strikes, government actions, or system failures.
18. General Provisions
These Terms and our Privacy Policy constitute the entire agreement between you and the Company. If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce any right does not constitute a waiver. You may not assign these Terms without our written consent.
19. Changes to These Terms
We may update these Terms at any time. Changes will be posted with an updated “Last Updated” date. Continued use of our Services constitutes acceptance.
20. Contact Information
Kaleah AI Agency
Dynamic & Innovation Designs LLC (DBA Kaleah Marketing Agency)
7900 NW 50TH ST, Lauderhill, FL 33351
Email: [email protected]
Phone: +1 (954) 519-7681